Privacy Policy

At PetPivotUS, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases. By using our website, you consent to the practices described in this policy.

Information We Collect

We collect personal information to provide you with the best shopping experience. This includes:

  • Personal Information: When you create an account, place an order, or sign up for our newsletter, we collect information such as your name, email address, phone number, shipping address, and payment details.

  • Order Information: We collect data related to your purchases, including the items you order, payment information, and shipping details.

  • Usage Data: We may collect information about how you use our website, such as IP addresses, browser types, pages viewed, and other technical data through cookies or other tracking technologies.

How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders, including shipping and customer support.

  • To send you updates about your order or promotional offers you’ve opted into.

  • To improve our website and services by analyzing customer behavior and preferences.

  • To communicate with you regarding your account or to resolve any issues related to your orders.

How We Protect Your Information

We take your privacy seriously and use industry-standard security measures to protect your personal data. Our website is encrypted with SSL technology to ensure that your payment information is securely transmitted.

However, please remember that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who help us process orders, payments, and deliver products.

  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or respond to a legal request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our site.

Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

  • Request a copy of the personal information we hold about you.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before sharing any personal information.

Children's Privacy

PetPivotUS does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. Please review this policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@petpivotusonline.com.