Terms and Conditions

Welcome to PetPivotUS! By accessing or using our website, www.petpivotusonline.com, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making a purchase or using our website. If you do not agree to these terms, please do not use our site.

1. General Terms

  • Eligibility: To use our website, you must be at least 18 years old or the age of majority in your jurisdiction, and capable of forming legally binding contracts.

  • Account Registration: You may need to create an account to make a purchase or access certain features on our site. You agree to provide accurate, current, and complete information when registering and to update your information as necessary.

2. Products and Availability

  • Product Descriptions: We strive to provide accurate descriptions and images of the products listed on our website. However, we do not guarantee that all product descriptions, images, or other content are accurate, complete, or error-free.

  • Pricing: Prices for products on our website are subject to change without notice. We reserve the right to modify or discontinue any products at any time without liability.

  • Availability: All products are subject to availability. In the event an item is out of stock, we will notify you as soon as possible.

3. Order Processing

  • Order Confirmation: When you place an order, you will receive an order confirmation email. This does not mean your order has been accepted. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing, or suspected fraud.

  • Payment: By placing an order, you authorize us to charge your payment method for the total order amount, including taxes and shipping fees. All transactions are processed through a secure payment gateway.

4. Shipping and Delivery

  • Shipping Policy: Please refer to our Delivery Information page for details on our shipping policies, including processing time, shipping rates, and delivery timeframes.

  • Risk of Loss: All items purchased from PetPivotUS are shipped in accordance with our shipping policies. Title and risk of loss for products pass to you upon delivery to the carrier.

5. Returns and Refunds

  • Return Policy: We offer a return policy for certain items. Please refer to our Return Policy page for full details on how to return products and any applicable conditions.

  • Refunds: If your return is accepted, we will process a refund to your original payment method. Please note that some refunds may take up to 10 business days to appear in your account.

6. Intellectual Property

  • Website Content: All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of PetPivotUS or its content suppliers and is protected by U.S. and international copyright laws.

  • Trademarks: The PetPivotUS name, logo, and any other trademarks, service marks, or logos used on our website are the property of PetPivotUS and may not be used without permission.

7. User Conduct

  • Prohibited Uses: You agree not to use the website for any unlawful or prohibited purpose, including but not limited to:

    • Posting or transmitting harmful, defamatory, or offensive content.

    • Attempting to interfere with the functioning of the website or its security features.

    • Engaging in fraudulent or deceptive practices.

8. Limitation of Liability

To the fullest extent permitted by law, PetPivotUS is not liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the products purchased, even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless PetPivotUS, its officers, employees, and agents from any and all claims, damages, liabilities, and expenses (including attorney’s fees) arising from your use of the website, violation of these Terms and Conditions, or violation of any rights of a third party.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the State of [Your State], without regard to its conflict of law principles. Any dispute arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts located in [Your State].

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. Please review these terms periodically for updates.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at info@petpivotusonline.com.