Delivery Information

At PetPivotUS, we are committed to delivering your pet products quickly and securely, ensuring a smooth shopping experience every time. Here's everything you need to know about our delivery process:

Shipping Policy

  • Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or special promotions, processing may take slightly longer, but we will always keep you informed.

  • Shipping Rates: We offer competitive shipping rates based on your location and the size of your order. Shipping costs will be calculated at checkout before you finalize your purchase.

  • Free Shipping: Enjoy free standard shipping on all orders over $50 within the United States. No promo code needed!

Delivery Times

  • Standard Shipping: Delivery typically takes 3-7 business days within the contiguous United States, depending on your location.

  • Expedited Shipping: If you need your order sooner, we offer expedited shipping options at checkout, with delivery typically within 1-3 business days.

  • Hawaii, Alaska, and U.S. Territories: Unfortunately, we do not offer shipping to Hawaii, Alaska, or any U.S. Territories at this time. We apologize for the inconvenience and are working on expanding our shipping options in the future.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery’s progress. You can also log into your account on our website to check the status of your order.

International Shipping

At this time, we only ship within the contiguous United States. We are working on expanding our international shipping options, so stay tuned for updates in the future.

Missing or Damaged Items

If your order is missing an item or arrives damaged, please contact our customer service team at info@petpivotusonline.com. We will resolve any issues as quickly as possible and ensure that your order arrives in perfect condition.

Contact Us

If you have any questions about shipping or need further assistance, our customer service team is here to help! Feel free to contact us via email at info@petpivotusonline.com, and we’ll be happy to assist you.

Thank you for shopping with PetPivotUS, where fast, reliable shipping is part of the experience!